FAQ

1. How do I post a question?
2. How detailed will the solution be?
3. I submitted the problems a few days ago and never heard back. Why?
4. I want to try online tutoring. What do I need to get started?
5. What are the subjects I can get help with?
6. Can I get help immediately?
7. Can I have a free trial of the services?
8. What are the fees for problem solving and online tutoring services?
9. How secure is the payment?
10. Is your service confidential?
11. If I don't understand the solution I received, may I ask questions?

1. How do I post a question?

   To send us a question, use our online submission form. Alternative way is e-mail. Please don't forget to attach your name, e-mail and deadline to the problems.

2. How detailed will the solution be?

   When submitting the problems, you can choose between detailed solutions and answers only. You can see detailed solutions examples and evaluate the quality of our tutors' work.

3. I submitted the problems a few days ago and never heard back. Why?

   Even if we can't help you with the problems, which is a very rare case, we will reply as soon as possible, but always within 24 hours. There are several possible non-delivery reasons:

   1. you made a typo in your e-mail address when submitting the problems through our online submission form or fax;
   2. your mailbox is full;
   3. your spam filter doesn't let our messages get through.
      
      

   If you didn't get any reply from us within 24 hours, we recommend you to e-mail us your alternative mailbox address and your phone number and we will call you back. Also, you can give us a call at 1-520-834-8950 or contact Helen Mesheryakova through Yahoo Messenger (Yahoo id: helenmesh).

4. I want to try online tutoring. What do I need to get started?

   You will need a computer with Internet connection. It is desirable to have a headset. Our tutor will help you to install the software for online tutoring and test the software before the session.

5. What are the subjects I can get help with?

   Subjects available for the problem solving service are published on the problem solving page

   Subjects available for the online tutoring service are published on the online tutoring page

6. Can I get help immediately?

   Unfortunately we do not provide continuous online services so you can log on at any time. You need to contact us first to schedule time for meeting with our expert.

7. Can I have a free trial of the services?

   If you are interested in online tutoring services, you can have a free 1 hour long demo session in any Math subject (including Algebra and Calculus) and Statistics.

   For the problem solving service, we offer only free cost estimates but not any free trial. However we will offer you a discount for a big order.

8. What are the fees for problem solving and online tutoring services?

   The fees are $20-$40 per hour and depend on the subject, the service and deadline. After we get a help request from you which describes your situation, we will let you know the costs. We won't be doing any job for you before we completely agree on the fees and the amount of work that should be done.

9. How secure is the payment?

   We accept online credit card payments and payments through Paypal accounts. Your credit card information goes directly to PayPal, is not registered by HomeworkExpert and is protected by high-level encryption.

10. Is your service confidential?

    We NEVER publish our customers' personal information (name, address, phone number, e-mail address, etc.) without their consent.

11. If I don't understand the solution I received, may I ask questions?

    In case detailed solutions are ordered, our tutors do their best to include all explanations, formulae and details. However, something may be not very clear. We encourage you to ask us clarification questions and mention everything that is not clear. We will get back with an answer within 24 hours. We will accept questions during 30 days after the solutions have been e-mailed to you.